Join Our Team

Quire is seeking a Experienced SaaS ­­Client Success Manager to join our Dynamic Team!

THIS IS A WORK FROM HOME OPPORTUNITY

Founded in 2010, Quire is the first truly collaborative, most flexible online report-writing platform available. Report writing is often inefficient and costly, especially when multiple people are contributing to the same document. Quire helps optimize the writing, tracking, and management of all your report-writing projects, no matter how many people are taking part in the project, and no matter how many of them are contributing at any given time.

The Quire solution empowers our clients to improve the consistency of their Reports from office-to-office, across multiple market lines, and allows for real-time collaboration. Quire clients, realize time savings of 25%+ per report, helping them improve their bottom line and allowing them to remain competitive in today’s market, while not sacrificing any quality within their reports.

THE ROLE:

Reporting to the Operations Manager, Quire is expanding our Client Success Management team, which is responsible for building strategic partnerships with Mid- to Enterprise-market level CRE, Environmental, AEC, and IH consultancies. This is a genuine growth opportunity for the right candidate.

The Client Success Manager (CSM) is a professional who works to proactively lead and oversee the client journey, ensuring clients are receiving quantified value, that they are highly satisfied with their investment, and that they have a great overall client experience. The CSM works closely with the Account Management team to identify opportunities to expand existing client relationships and develop strategies that provide for additional sales, while at the same time delivering a great user experience.

RESPONSIBILITIES:

• Viewed as our client’s “go to” person who can quarterback activities and ensure an overall outstanding client experience
• Maintains regular contact with defined accounts to understand pain-points, needs, requirements, and develops and executes solutions to address these
• Nurtures strong client relationships focused on the long-term
• Internal Champion/Quarterback who coordinates Quire resources to focus them on client needs or issues
• Primary point of contact/liaison between client and Quire resources
• Proactively conducts regular client reviews and strategic planning sessions
• Identifies License/Subscription up-sell opportunities and provides these to the Account Manager
• Monitors unresolved Support Tickets related to her/his client roster
• Leads renewal processes
• Encourages clients to document Case Studies
• Ensures customer survey participation
• Participates in Monthly Client Steering Meetings
• Account Owner in Salesforce

REQUIREMENTS:

• Bachelor’s degree preferred
• Minimum five years of experience in Account Management or Client Success role(s) focusing on up-selling and renewals
• Team player
• Demonstrated leadership skills
• Proven ability to manage multiple project timelines
• Strong customer service skills
• Technical background and the ability to break solutions down for non-technical users
• Demonstrates success developing and implementing organizational, account, and deal strategies
• Industry experience in the environmental, health, or real estate sectors is a plus, but not a requirement
• Strong attention to details
• Strong collaboration, communication, and presentation skills

BENEFITS + PERKS

• Medical, Dental, and Vision Insurance
• Paid Holiday, Vacation, and Sick Time
• 401(k) Plan
• Performance Bonus Program
• Opportunity for Growth
• Remote Work Opportunity
• Casual and Flexible Work Environment

Quire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.