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Quire is seeking a Experienced SaaS Client Success Manager to join our Dynamic Team!
THIS IS A WORK FROM HOME OPPORTUNITY
Founded in 2010, Quire is the first truly collaborative, most flexible online report-writing platform available. Report writing is often inefficient and costly, especially when multiple people are contributing to the same document. Quire helps optimize the writing, tracking, and management of all your report-writing projects, no matter how many people are taking part in the project, and no matter how many of them are contributing at any given time.
The Quire solution empowers our clients to improve the consistency of their Reports from office-to-office, across multiple market lines, and allows for real-time collaboration. Quire clients, realize time savings of 25%+ per report, helping them improve their bottom line and allowing them to remain competitive in today’s market, while not sacrificing any quality within their reports.
THE ROLE:
Reporting to the Operations Manager, Quire is expanding our Client Success Management team, which is responsible for building strategic partnerships with Mid- to Enterprise-market level CRE, Environmental, AEC, and IH consultancies. This is a genuine growth opportunity for the right candidate.
The Client Success Manager (CSM) is a professional who works to proactively lead and oversee the client journey, ensuring clients are receiving quantified value, that they are highly satisfied with their investment, and that they have a great overall client experience. The CSM works closely with the Account Management team to identify opportunities to expand existing client relationships and develop strategies that provide for additional sales, while at the same time delivering a great user experience.
RESPONSIBILITIES:
REQUIREMENTS:
BENEFITS + PERKS
Quire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Constantly innovate and challenge the status quo.
Leave our customers better than we found them.
Becoming integral to our customers’ workflow and profitability, so we are invited to stay forever.
Build toward a thoughtful customer experience - a moment spent in confusion is a moment lost.
The best idea wins. Collaborate to create a winning solution that considers the best interests of our Customer, Users and Quire.
Speak up, seek feedback and constantly explore new ideas.
Enjoy what we do, why we do it, and who we work with - it shows.
Provide unique perspectives that inspire our Customers to do their work better.
Respond quickly, even if just to say, “I hear you”.